Terms & Conditions

 

Shipping Policy

Delivery Lead Time

Jabodetabek, Banten, & Jawa Barat: 2-4 business days.

Other Regions: 3-10 business days.

Note: Delivery times are calculated from the date of payment confirmation and may vary depending on the destination.

 

Order Processing

Daily Processing: Orders are handled Monday through Sunday to ensure faster delivery.

Cut-off Time: Orders placed after 3 PM will be processed the following day.

 

Delivery Terms

L'OCCITANE is not liable for packages signed for by anyone other than the designated recipient.

L’OCCITANE does not assume responsibility for any damage incurred after the delivery has been completed.

International Shipping: We currently only ship within Indonesia. For international orders, please visit loccitane.com.

 

Shipping Charges

Standard shipping fees vary based on your delivery location.

Free Shipping: Available based on our ongoing monthly promotions. Minimum purchase requirements are subject to change without prior notice.

 

Order Tracking Tracking numbers will be updated once your order is picked up by our logistics partner.

Tracking Link: sicepat.com/checkAwb

Enter your AWB number in the "Track Shipment" section.

 

Out of Stock Items

Items marked as “Out of Stock” are currently unavailable for online purchase. In the event that an item becomes unexpectedly unavailable after an order is placed, we will contact you immediately to arrange a preferred resolution.

 

Exchange Policy

We offer a 7-day exchange policy from the date of purchase. To qualify for an exchange, customers must provide the original receipt and a valid unboxing video.

Products are eligible for exchange if they are:

  • Received in a defective or damaged condition.

  • Returned in their original, unused condition.

For further assistance, please contact our Customer Service at +62822 7737 1818 or click the WhatsApp icon at the bottom right of this page.



Payment Policy

Placing an Order

Browse our online catalog to explore our range of products. Once you have selected an item, click "Add To Bag" and specify the desired quantity. To proceed, please log in to your account or register if this is your first purchase. You will then be prompted to provide your shipping details and select a payment method (Credit Card or Bank Transfer).

Upon successful payment, your order will be processed immediately. Once your payment details are verified by Midtrans (Note: Veritrans sudah rebranding menjadi Midtrans, sebaiknya diupdate), we will prepare your order for shipment. All orders are subject to bank authorization; only authorized transactions will be processed and dispatched.

Accepted Forms of Payment

The L'OCCITANE Online Boutique accepts payments via Credit Card (MasterCard™ and Visa™) and Bank Transfer. Transactions will appear on your bank statement as L’OCCITANE INDONESIA.

  • All transactions are processed in Indonesian Rupiah (IDR).

  • L'OCCITANE Indonesia is domiciled in Indonesia.

  • Orders are billed based on the pricing in effect at the time of payment confirmation.

 

Pricing

Product prices are current at the time of display but are subject to change without prior notice.

 

Privacy Notice

L'Occitane en Provence – Indonesia

L'Occitane en Provence respects your privacy and is committed to protecting your personal data.

L'Occitane en Provence may collect and process personal data that you provide to us through various interactions, including but not limited to our boutiques, websites, social media platforms, marketing campaigns, events, and other online or offline activities.

The personal data we collect may include your name, email address, phone number, city, and other information you voluntarily provide.

Your personal data may be used for purposes including:

  • managing your participation in campaigns, events, or promotions
  • providing customer service and responding to inquiries
  • sending updates, product information, and promotional communications
  • improving our products, services, and customer experience

Your personal data may be shared with L'Occitane en Provence affiliated companies and authorized service providers who support our operations, including marketing, technology, and logistics partners.

L'Occitane en Provence takes reasonable measures to protect your personal data and processes it in accordance with applicable data protection laws, including Indonesia’s Personal Data Protection Law.

You may request access, correction, or deletion of your personal data by contacting us.



Security

Security & Payment Protection

All transactions at the L'OCCITANE Online Boutique are secured by industry-standard Secure Sockets Layer (SSL) technology and robust data encryption. For your security and peace of mind, all credit card payments—including Visa™ and MasterCard™—are processed in real-time. On your bank statement, this transaction will appear as L'OCCITANE INDONESIA.

Data Privacy We utilize advanced SSL encryption to ensure that your personal information remains protected during transmission between your device, our servers, and the banking gateway.

Secure Shopping Indicator You can verify that your session is secure during checkout by looking for the padlock icon in your browser’s address bar.



Intelectual Property

All rights reserved. All text, images, graphics, sound files, animation files, video files, and their arrangement on this site are protected by copyright and other intellectual property rights. These materials may not be copied for commercial use or distribution, nor may they be modified or reposted to other sites. This site may also contain images used with permission by L’OCCITANE that remain subject to third-party copyrights.

L’OCCITANE is not responsible for any off-website pages or other websites linked to or from this site. We disclaim all responsibility for the accuracy of information provided on such linked sites, as well as any goods or services offered or purchased therein.

User Content. We do not endorse or control User Content transmitted or posted on the site; therefore, we do not guarantee its accuracy, integrity, or quality. Under no circumstances will we be liable for any User Content—including, without limitation, any errors or omissions—or for any loss or damage incurred as a result of using User Content made available via the site.

Animal Testing

The L’OCCITANE Group has opposed animal testing for over 40 years. We have never tested our products, active ingredients, or raw materials on animals at any stage of the development or manufacturing process.

While we are fundamentally against animal testing of beauty products globally, local authorities in China—where our products are sold—require animal testing for certain cosmetic categories to ensure consumer safety. Please note that we do not conduct these tests ourselves; they are performed by state-approved Chinese laboratories on a limited animal panel.

To address this, the cosmetics industry is actively collaborating with Chinese authorities to end animal testing for beauty products. By engaging with regulators and animal rights NGOs, we promote alternative techniques already proven and used in Europe.

This constructive dialogue has led to significant regulatory advances, such as the June 2014 decision to end testing on locally manufactured "ordinary cosmetics" (e.g., shampoo, perfume). Another milestone occurred in November 2016 when the CFDA approved non-animal tests for specific cosmetic ingredients. Currently, the NIFDC is considering the acceptance of further Alternatives to Animal Testing (AAT).

Furthering our commitment, the L’OCCITANE Group has partnered with the Institute for In Vitro Sciences (IIVS), which actively promotes the regulatory acceptance of AAT in China. We believe this ongoing transparency and engagement will positively influence regulations and ultimately lead to a total end to animal testing.

Thank you for your interest and for allowing us to clarify our position.