Terms & Conditions
Normally, purchase items will arrive within 1-3 business days (Jabodetabek, Banten & Jawa Barat area) and 3-10 business day (outside Jabodetabek, Banten & Jawa Barat area) upon order payment confirmation.
Orders are processed Monday to Friday excluding public holidays. Orders made after 3pm will be processed on the next day and orders made on weekend will be processed on the following Monday.
Order deliveries will be made between Monday to Friday.
L'OCCITANE bears no responsibility for goods signed for by someone other than the designated recipient.
L’OCCITANE is not responsible for damage after delivery.
We do not ship internationally. If you wish to ship an order internationally, please visit our international portal at https://www.loccitane.com/
for a list of countries that accept eCommerce orders.
STANDARD DELIVERY CHARGES
Shipping charge of Rp 35.000 will be applied to West Indonesia (Jabodetabek, Banten, Jawa Barat)
Shipping charge of Rp 105.000 will be applied to Central Indonesia (Sumatera, Jawa Tengah, Jawa Timur, Bali, NTB & Kalimantan)
Shipping charge of Rp 220.000 will be applied to East Indonesia (NTT, Sulawesi, Maluku, Papua)
Enjoy free shipping* with purchase of Rp 500.000 (Jabodetabek, Banten, Jawa Barat), Rp 1.750.000 (Sumatera, Jawa Tengah, Jawa Timur, Bali, NTB, Kalimantan), Rp 3.000.000 (NTT, Sulawesi, Maluku, Papua)
*Minimum purchase for free shipping may be subject to change at any time without prior notice, according to the monthly promotions.
Once your orders have been picked up by our assigned logistic company, tracking codes would be available and you can track the delivery status of your orders via the link below:
Go to http://sap-express.id/en/
, click "Track Shipment", then enter your tracking/AWB number.
OUT OF STOCK ITEMS
Items marked “out of stock” are not available for online order.
If your item is suddenly out of stock, we will contact you immediately to discuss how you would like the order handled.
If the products are damaged during the delivery, you are allowed to issue a product exchange or refund through our Customer Service. The final decision regarding your request depends on the shipping company policy.
If you receive a defective product or a wrong product, you may issue a product exchange or refund.
All product exchange or refund may be done by contacting our Customer Service through email email@example.com
. State your transaction id, explain the condition & attach a photo of the product you want to exchange/refund on your email. All claims for shortages must be reported to customer service on 1x24 hours after product delivered.
Placing an Order
To review what is available to purchase, simply browse the online product catalogue. When you have arrived at the item you wish to order, click on "Add To Bag" and then decide your requested quantity. When your order contains the item quantities you wish to purchase, please login to continue to the next step or register if it is the first time to make a purchase online. You will then be asked to provide us with your shipping and payment (credit card/bank transfer) information.
Once you have paid via credit card/bank transfer your order will be immediately processed online. Once your credit card/bank transfer details are verified by Veritrans, we will pack your order and deliver it to you.
All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.
You can check your order status by login to your account:
New represents your order has been accepted while we verified your paymet.
Prepared represents your order has been prepared for delivery.
Shipped represents your order has been shipped to our forwarder and arranged to deliver.
Closed represents your order had been completed
VIP discount is not applied for online orders.
Forms of Payment
L'OCCITANE Online Boutique is set up to take immediate orders online via credit card (MasterCard™ and Visa™) and bank transfer. This transaction will appear on your bank statement as a payment to L’OCCITANE INDONESIA.
All prices on this site are processed in Indonesian Rupiah (IDR).
The country of domicile for L'OCCITANE Indonesia is Indonesia.
All orders are acknowledged at current pricing.
We will bill at the price in effect at time of the payment confirmation.
Product prices listed are current, however they are subject to change without advance notice.
If you turn off cookies on your computer, you will not be able to complete a purchase on the website. In order to complete a purchase on the website, you will need to provide us with your personal information. However, none of the information that you provide to us is disclosed to any third party other than for the purposes of credit card purchase validation, fulfillment for order delivery, marketing and promotion. We use this information within the L’OCCITANE Group only and have taken all measures that are necessary to keep this personal information confidential.
You have the ability to review, change or request deletion of your personal information or unsubscribe newsletter by sending an email to firstname.lastname@example.org
All transactions at L'OCCITANE Online Boutique are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card (MasterCard™ and Visa™). This transaction will appear on your bank statement as a payment to L'OCCITANE INDONESIA.
Any information that you send to us is encoded with SSL encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.
You can tell whether your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.
All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by L’OCCITANE but are subject to third party copyrights.
L’OCCITANE is in no way responsible for any off-website pages or any other websites linked to or from the site. L’OCCITANE disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.
We do not endorse or control the User Content transmitted or posted on the site. Thus, we do not guarantee the accuracy, integrity or quality of User Content. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the site.
The L’OCCITANE Group has been against animal testing for more than 40 years and we have never tested our products, active ingredients or raw materials1 on animals at any point in the product development or manufacturing process.
The Group is fundamentally against animal testing of beauty products on a worldwide basis. In China, where our products are retailed, the local Chinese authorities request that some cosmetic products sold on the Chinese market are tested. They view it as the best way to safeguard consumer safety in China.
We do not conduct these tests. They are done by Chinese laboratories that have been approved by local authorities on a limited animal panel.
To move things forward, the cosmetics industry is developing its relationship with the Chinese authorities with the clear objective of bringing animal testing for beauty products to a definitive end. The industry has engaged with the relevant authorities and animal rights NGOs so as to highlight alternative techniques that are being used in Europe, where animal testing has now been banned.
This constructive dialogue has led to a series of advances in Chinese regulation, including a decision in June 2014 to end this type of testing on so-called “ordinary cosmetics” that are manufactured and packaged locally (shampoo, perfume etc.).Another major milestone was made in November 2016 when the CFDA (China Food and Drug Administration) approved the use of a non-animal test for safety assessment of certain cosmetic ingredients. Currently the NIFDC (National Institute for Food and Drug Control) is considering acceptance of other alternatives to animal testing (AAT).
To further demonstrate our commitment to ending animal testing, the L’OCCITANE Group has partnered with the Institute for In Vitro Sciences (IIVS). The IIVS has an active program in China dedicated to promoting the use and regulatory acceptance of AAT. More information about this program can be found on the IIVS website
We remain convinced that this open dialogue with Chinese organisations will further influence Chinese regulation and put an end to animal testing once and for all.
Thank you for your interest and we hope this statement has clarified our position.