Syarat dan Ketentuan L'Occitane

Shipping Policy

Purchased items typically arrive within 2-4 business days for the Jabodetabek, Banten, and Jawa Barat areas, and within 3-10 business days for regions outside of these areas, contingent upon payment confirmation.

Orders are processed from Monday to Friday, excluding public holidays. Orders placed after 3 PM will be processed the next business day, while orders made on weekends will be processed the following Monday.

Deliveries will occur between Monday and Friday.

L'OCCITANE is not liable for goods signed for by anyone other than the designated recipient.

L’OCCITANE does not assume responsibility for any damage incurred after delivery.

We do not ship internationally. For international orders, please visit our global portal at https://www.loccitane.com/ for a list of countries that accept eCommerce orders.

Standard Delivery Charges

Shipping charges vary based on the location specified in your profile.

We offer a free shipping option; please contact us for more details.

*Minimum purchase requirements for free shipping are subject to change at any time without prior notice, in accordance with monthly promotions.

Tracking

Once your orders have been picked up by our designated logistics provider, tracking codes will be available. You can track the delivery status of your orders via the link below:

Visit http://sicepat.com/checkAwb, click "Track Shipment," then enter your tracking/AWB number.

 

Out of Stock Items

Items marked as “out of stock” are not available for online ordering.

If your item becomes unexpectedly out of stock, we will contact you immediately to discuss your preferred resolution.

Exchange Policy

We offer a product exchange policy within 7 days of purchase, which requires the inclusion of the original receipt and an unboxing video.

Products may be exchanged if they are received in a defective or damaged condition, or if they remain in their original purchase condition and have not been used. For further information, please contact our customer service at +62822 7737 1818 or click the WhatsApp icon at the bottom right of this page.

Payment Policy

Placing an Order

To explore our available products, please browse our online catalog. Once you find the item you wish to order, click on "Add To Bag" and specify your desired quantity. After confirming your selections, please log in to continue to the next step or register if this is your first online purchase. You will then be asked to provide your shipping and payment (credit card/bank transfer) information.

Once payment is made via credit card or bank transfer, your order will be processed immediately. Upon verification of your payment details by Veritrans, we will pack your order and arrange delivery.

All orders are subject to bank authorization prior to processing. Only authorized orders will be processed and shipped.

Forms of Payment

The L'OCCITANE Online Boutique accepts immediate orders via credit card (MasterCard™ and Visa™) and bank transfer. This transaction will appear on your bank statement as a payment to L’OCCITANE INDONESIA.

All prices are processed in Indonesian Rupiah (IDR).

The country of domicile for L'OCCITANE Indonesia is Indonesia.

All orders are acknowledged at current pricing.

We will bill at the price in effect at the time of payment confirmation.

Pricing

Product prices listed are current but are subject to change without prior notice.
Product prices listed are current, however they are subject to change without advance notice.

Privacy Policy

L’OCCITANE is committed to protecting your privacy. You can visit most pages on our website without providing personal information, such as your name, address, and email address. However, we collect certain information through automated means when you visit our site, utilizing cookies and pixel tags, which are standard tools in the internet industry. These tools enable us to recognize your IP address, the type of browser you are using, and general browsing activity.

If you disable cookies on your computer, you will not be able to complete a purchase on the website. To finalize a purchase, you must provide personal information. Rest assured, none of the information you provide will be disclosed to third parties except for credit card validation, order fulfillment, marketing, and promotion. We use this information within the L’OCCITANE Group and have implemented all necessary measures to keep your personal information confidential.

You may review, modify, or request deletion of your personal information or unsubscribe from our newsletter by sending an email to loccitane@aba-id.com.

Security

All transactions at L'OCCITANE Online Boutique are protected by Secure Sockets Layer (SSL) technology and secure data encryption using a 1024-bit process. All credit card payments are processed in real time for your security and peace of mind. Accepted payment options include credit card (MasterCard™ and Visa™). This transaction will appear on your bank statement as a payment to L'OCCITANE INDONESIA.

Any information you send us is encoded with SSL encryption technology, ensuring that your personal data remains secure while transmitted between your computer and ours, as well as between our computer and the bank's.

You can confirm that your browser is in secure mode during checkout by checking for the padlock icon in the bottom corner or at the end of your browser’s address bar.

Intelectual Property

All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are protected by copyright and other intellectual property rights. These materials may not be copied for commercial use or distribution, nor may they be modified or reposted to other sites. This site may also contain images permitted for use by L’OCCITANE but are subject to third-party copyrights.

L’OCCITANE is not responsible for any off-website pages or other websites linked to or from this site. We disclaim all responsibility for the accuracy of information provided on such linked sites, as well as any goods or services provided or purchased from those sites.

User Content
We do not endorse or control User Content transmitted or posted on the site. Therefore, we do not guarantee the accuracy, integrity, or quality of User Content. Under no circumstances will we be liable for any User Content, including, without limitation, any errors or omissions in User Content, or for any loss or damage incurred as a result of using User Content transmitted, uploaded, posted, emailed, or otherwise made available via the site.

Animal Testing

The L’OCCITANE Group has opposed animal testing for over 40 years, and we have never tested our products, active ingredients, or raw materials on animals at any stage of the product development or manufacturing process.

The Group is fundamentally against animal testing of beauty products globally. In China, where our products are sold, local authorities require that some cosmetic products be tested. They believe this is the best way to ensure consumer safety.

We do not conduct these tests; they are performed by Chinese laboratories approved by local authorities on a limited animal panel.

To advance this issue, the cosmetics industry is working to improve its relationship with Chinese authorities, with the clear goal of ending animal testing for beauty products. The industry has engaged with relevant authorities and animal rights NGOs to promote alternative techniques used in Europe, where animal testing has been banned.

This constructive dialogue has led to significant advances in Chinese regulations, including a decision in June 2014 to end testing on "ordinary cosmetics" manufactured and packaged locally (e.g., shampoo, perfume). Another major milestone was achieved in November 2016 when the CFDA (China Food and Drug Administration) approved non-animal tests for the safety assessment of certain cosmetic ingredients. Currently, the NIFDC (National Institute for Food and Drug Control) is considering acceptance of additional alternatives to animal testing (AAT).

To further demonstrate our commitment to ending animal testing, the L’OCCITANE Group has partnered with the Institute for In Vitro Sciences (IIVS), which has an active program in China promoting the use and regulatory acceptance of AAT. More information about this program can be found on the IIVS website.

We believe that this open dialogue with Chinese organizations will positively influence Chinese regulations and ultimately end animal testing.

Thank you for your interest, and we hope this statement clarifies our position.